Return Policy

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

1. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Therefore, used products cannot be returned.

To start a return, you can contact us at padel@padelcanaveral.com or via WhatsApp at 744 654 674

2. Items must be new, with their original seals and tags. (Returns are not accepted if the original packaging is in poor condition)

Returns will not be accepted for reasons of personal hygiene for items such as underwear, caps, bandanas, wristbands, insoles, or incomplete products such as sprays, magnesium, etc. Nor for products like Floky products where there is any sign of use.

3. If the return is accepted, you have two options:
- Send it by your own means to: Padel Cañaveral, Calle Enrique Urquijo 90, Local 5, 28052 Madrid.
- Request the return from Padel Cañaveral for shipping; in this case, €5 will be deducted from the refund of the purchase amount. We will send you a link where you can request pickup for the return of your products at any Parcel Shop.

For any questions about returns, you can contact us at padel@padelcanaveral.com.

4. After the confirmation of the amounts to be returned, our Accounting Department will proceed within 14 working days to refund the purchase amount by the same payment method used for the purchase. If you do not have a payment method for this refund, you can request a gift voucher for the value of the purchase to use in our online store.

6. If you received gifts with your purchase, for total returns you must return the gifts received. If it is a partial return of part of the order, you can write to us at padel@padelcanaveral.com for information on how to proceed.

7. Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCHANGES


To make any size exchange for any order, you must contact us by email at padel@padelcanaveral.com or by WhatsApp at 744 654 674. Whenever possible, we will try to proceed with the exchange within the same order, meaning the original order will be collected, and the new size delivered in the same process.

14-day cooling-off period in the European Union Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As in the previous case, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at padel@padelcanaveral.com.

WARRANTIES

1. Warranty period and conditions

In accordance with current regulations on consumer goods warranties, all products sold by Padel Cañaveral come with a 2-year legal warranty from the date indicated on the purchase invoice.

During the first 6 months, any defect found in the product will be presumed to be an original or manufacturing defect, unless proven otherwise. From the seventh month until 2 years, it will be the consumer's responsibility to prove that the defect is original.

2. Procedure for requesting a warranty

To initiate a warranty claim, the customer must send an email to padel@padelcanaveral.com:

  • Web order number.

  • Clear images of the defective product:

    • Padel rackets: photos of both faces, top frame, sides, QR or bar code (or external side code if it has one), and all visible defects.

    • Shoes: general photos, sole, and inner tongue.

    • Other products: full images and of the defect.

  • Brief explanation of the incident:

    • What happened

    • When it happened

    • If the product was received in that condition

    • Possible damage during transport, etc.

3. Warranty evaluation and resolution

The Padel Cañaveral Warranty Department will respond indicating the steps to follow according to the product and manufacturer (item shipment, additional documentation, etc.). The customer can check the status of their request at any time.

In some cases, the manufacturer may accept or reject the warranty solely by analyzing the photographs, without the need to physically receive the product.

If the manufacturer requires a more thorough evaluation, the product must be sent by the customer, who will bear the shipping costs.
The warranty process can take between 1 and 3 weeks, depending on the manufacturer, either from the receipt of the product at our facilities or from the email request.

Once the manufacturer communicates its resolution, the following situations may arise:

  • Product repair, which will be returned to the customer.

  • Replacement with a new product, always the same model (unless out of stock).

    • If out of stock, you can opt for:

      • Another equivalent model, or

      • A purchase voucher without expiration for the corresponding amount.

    • In no case will an accepted warranty entitle you to a refund of money.

  • Warranty rejected for not being a manufacturing defect.

    • The original product will be returned to the customer along with the manufacturer's report.

    • The transport costs will be borne by the customer, if the product was previously sent to our warehouse.

Warranties outside of Spain

For customers outside of Spain, if the warranty is accepted and an exchange is requested, the customer must bear the shipping costs, or opt for a store credit without expiration.

The manufacturer may request photographic evidence of the destruction of the defective product, clearly showing its uselessness for normal use, before proceeding with the shipment of the new product.

4. Role of Padel Cañaveral

Padel Cañaveral acts as an intermediary between the customer and the manufacturer, carrying out the necessary procedures for the correct processing and resolution of warranty claims, in accordance with current regulations.

(Arts. 114 et seq. of Royal Legislative Decree 1/2007, of November 16, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws – Official State Gazette No. 287, of November 30, 2007).

Important note on the scope of the warranty

The warranty covers, among others:

  • Breaks and cracks in the racket face that affect the product's structure.

  • Paint defects not caused by impacts against walls, the ground, or other rackets.

In some cases, superficial micro-cracks in the paint may appear, considered aesthetic defects that do not affect the performance or functionality of the product. These may be due to the combination of soft cores with rigid frames.

The final decision will always correspond to the technical judgment of the manufacturer, who will determine in the laboratory whether the damage is a consequence of an original defect or impacts and/or misuse.

5. Padel ball warranty

To process a warranty claim for padel balls, it will be essential to send the balls along with their original brand can.


Please keep the cans for the entire warranty period.